Privacy Policy — Oasis Dental Clinic

1. Scope of this Policy

This Policy applies to:

• Patients and visitors to our clinic
• Users of our website / online forms
• Individuals contacting us by phone, email, or messaging platforms

It covers both personal information and health/medical information collected as part of treatment and clinic administration.

2. Information We Collect

A. Personal Identification Information

Name, age, gender, address and contact details, email and phone number, and identification numbers (where required).

B. Medical & Health Information

Medical and dental history, diagnostic records & treatment notes, prescriptions, X-rays, scans, photographs, appointment history and clinical observations.

C. Payment & Billing Information

Billing/invoice details and payment transaction records. We do not store credit/debit card numbers unless necessary and permitted.

D. Website / Digital Information (if applicable)

IP address, device information, cookies, and online appointment form details.

E. CCTV Footage (if installed on premises)

Used for safety and security purposes only.

3. How We Use Your Information

Your information is used for providing dental consultation and treatment, maintaining accurate medical records, appointment scheduling and reminders, patient communication and follow-ups, billing, insurance & accounting purposes, legal, regulatory, and audit compliance, and quality assurance and clinic management. We will never sell, rent, or misuse your personal data.

4. Legal Basis for Processing

We process your information based on your consent, provision of healthcare services, compliance with applicable laws, and legitimate clinical and administrative purposes.

5. Sharing & Disclosure of Information

We may share information only when necessary and lawful, such as with referring doctors or specialists (with consent), diagnostic laboratories / imaging centers, insurance providers (if applicable), government or regulatory authorities (when legally required), and IT service providers under confidentiality agreements. All third parties are required to handle your data securely.

6. Data Security

We take appropriate technical and organizational measures to protect your data, including secure physical storage of records, limited staff access on a need-to-know basis, and password-protected and encrypted digital systems (where applicable). Despite safeguards, no system is 100% secure — however, we strive to maintain the highest standards of confidentiality.

7. Data Retention

Your records may be retained for the duration required by medical record-keeping regulations, legal and professional guidelines, and clinic operational needs. After expiry, records are securely deleted or destroyed.

8. Your Rights

Subject to applicable law, you may have the right to access your records, request corrections/updates, withdraw consent (where applicable), and request deletion of non-mandatory data. Requests may be made in writing to the contact provided below.

9. Cookies & Website Tracking (if applicable)

Our website may use cookies or analytics tools to improve user experience. You may disable cookies via your browser settings.

10. Third-Party Links

Our website may contain links to external websites. We are not responsible for their privacy practices.

11. Updates to This Policy

We may update this Privacy Policy periodically. The latest version will always be available at the clinic / on our website.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact: